Safety & Privacy

Patient Safety is Our Top Priority

All aircraft are equipped with SkyTrac ISAT-200 Automatic Flight Following System using Flight Explorer as a flight tracking system. This system can track multiple aircrafts in real-time directly from the Air Traffic Control System (ATC) and supports voice communication anywhere in the world.

Utilising GPS, satellite and geo-fencing technology to assist in tracking our aircraft and medical teams, Providence Air Ambulance can provide precise reporting within minutes of a request. Our operations team is in constant contact with Assistance companies, healthcare providers and patient family members providing timely and informative status updates throughout every repatriation.

Information Access & Collection

An important aspect of air ambulance work is the tracking of patient care. A combination of paper and electronic forms and documents are used to record and save information that becomes an important part of the patient repatriation process and provides the receiving medical facility with vital patient care history.

Providence Air Ambulance is constantly entrusted with patient care details that must remain private. We have taken great care and diligence to consult with information technology specialists who have worked with us to develop a system that ensures that only authorised personnel have access to confidential information.

We Take Your Privacy Seriously

All sensitive information is stored on secured devices armed with industry-leading encryption technology. If a device is lost or stolen it can be remotely wiped. We have also partnered with Urban Impact Secure Shredding Services to safely destroy any outdated paper records. 

All data from company mobile devices are synchronised with our main server. This not only helps with efficient data transfers but also allows us to remove old records when needed. Only Providence Air Ambulance devices are utilised to run our applications and store patient data with all users’ actions being logged in our system. All data collected is stored on encrypted Canadian servers with a well defined chain of accountability.
Finally, all security measures are regularly reviewed and updated to ensure that all security takes into account new methods of hacking.